Aboriginal Community Services Website Privacy Policy
This Website Privacy Policy discloses the practices in regard to the information collected by or on behalf of Aboriginal Community Services (ACS) via our website.
This policy is not intended to limit our obligations in relation to the handling of personal information under the Privacy Act 1988 (Cth) and other applicable laws. We are committed to the protection and privacy of all individuals using our website, and aim to ensure our policy meets all relevant legal requirements to maintain your privacy.
This policy outlines how and the purposes for which ACS will collect, use, store and disclose personal information. It also outlines the rights of individuals to access the information we hold and to update or correct the information and the process followed to handle complaints.
Personal information we collect
We collect personal information about yourself which may include (but not limited to) name, address, and contact details.
We collect information when an individual fills out an enquiry form on our website.
Website and app tracking
When you visit our website or third parties’ websites acting on our behalf, we use cookies to collect information. Cookies are small text files placed on your computer. We use both ‘persistent’ and ‘session’ cookies. We also utilise other technologies similar to cookies, including those which are embedded into, or which accompany emails sent by us or on our behalf.
Persistent cookies will remain on the individual’s device for a set period of time to remember information such as login details and preferences.
Session cookies are temporary files that remember information such as login details and preferences that are deleted when the user closes their browser.
Information we collect
The information we collect includes:
- Details of visits to our website and the browser used
- Details of sites visited before visiting our website
- Pages visited, time spent on them and documents viewed and download
- Visits made to our websites before
- Location
- Preferences, and
- Server address/IP address.
What we use this information for
We use information collected to:
- Assist in the use of our online services and to understand business needs
- Collect and analyse statistical information
- Enhance and tailor website functionality and the customer experience
- Investigate security incidents
- Learn about emails sent, including if they were opened and what’s been done with them
- Manage our servers and websites
- Market our services and continue to improve them, and
- Evaluate the effectiveness of our advertising
Managing cookies
By accessing our website, you agree to cookies being stored in your browser or device. Browsers may be able to be configured to accept or reject cookies, or to notify when a cookie is being sent. The ‘help’ function on your browser will provide details on how to change configurations. The functionality of our website may be affected if cookies are blocked or rejected.
Sharing information
We share information from cookies and other technologies with third party providers, including Google Analytics. The information collected can be combined with other information, allowing us or those third parties to identify users at an individual level, their behaviours, activity and needs.
For more information about cookies
For further information about cookies, including how to see what cookies have been set, how to manage and delete them or how to manage browser settings visit www.allaboutcookies.org.
Dealing with us anonymously
When looking for general information about our services, individual’s details will remain anonymous unless they actively provide details on our website.
How personal information is held
We hold personal information in secure systems, databases and paper records. We may use related bodies corporate, agents and third-party suppliers for data storage, which may be located outside of Australia. Any personal information provided over the internet is held securely and not retained on our web servers.
If we don’t receive personal information
We may not be able to provide our services if we’re not given all the personal information we’ve asked for.
Keeping personal information accurate and up to date
We take all reasonable steps to ensure that the personal information we collect is accurate, complete and up to date and, when we use and disclose it, that it is relevant. We also rely on the accuracy of the information provided to us. We therefore suggest that individuals:
- let us know if there are any errors in their personal information; and
- keep us up to date with changes to their personal information (e.g. their name and address).
Individuals may do this by mail or email (see our contact details below)
Accessing personal information
Individuals have a right to access their personal information, subject to the exceptions provided by the Privacy Act. Giving access may include allowing an individual to inspect personal information or giving a copy of it to them or showing it to them in some other form. Individuals can contact us on the details below to seek access to their information.
Complaints
Anyone who believes that ACS may have breached their privacy rights in any way or wishes to discuss any issues about our website privacy policy should contact us on the details below.
Availability and Changes to our Website Privacy Policy
This website privacy policy will be available on our website and can be provided on request by contacting us on the details below.
From time to time, we may need to update this policy to reflect changes to our privacy practices or obligations. We may notify changes to our website privacy policy by posting an amended version on our website and the changes will take effect at this time.
This website privacy policy was last updated in October 2025.
Contacting us
Individuals may ask questions about privacy and the way we manage personal information or to gain access to their personal information by contacting: quality@aboriginalcs.org.au
Additional Privacy Information
Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au/privacy
